Return Policy
Last updated: August 13, 2026
At Tahoe Truckee Gear, we want you to love what you ordered. If something is not right, this Return Policy explains how returns and exchanges work, which items are eligible, and how refunds are issued.
Return Eligibility
Items may be returned within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:
- Unworn, unwashed, and in its original condition
- Original tags and packaging still attached or included
- Accompanied by proof of purchase or order confirmation
- Returned within 30 days of the delivery date
Non-Returnable Items
Certain items cannot be returned, including final sale items, gift cards, and any product marked as non-returnable at the time of purchase. Items that show signs of wear, washing, or damage caused after delivery may not be accepted.
How to Start a Return
To start a return, contact us using the information below with your order number and the item you would like to return. We will reply with instructions and the return shipping address. Please do not send items back without contacting us first.
Exchanges
Need a different size or color? The fastest way to get the item you want is to return the original item and place a new order once your return is accepted. If you received a defective or incorrect item, contact us and we will make it right.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of items sent without tracking.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us right away so we can evaluate the issue and resolve it with a replacement or refund at no cost to you.
Contact Information
If you have any questions about returns or exchanges, please contact us using the information below.
Business: Tahoe Truckee Gear
Email: info@tahoetruckeegear.net